Refund policy

Returns & Exchanges

As a small, independently owned perfumery, we take great care in creating, bottling, and packaging every fragrance.

For reasons of hygiene and product safety, we are only able to accept returns or exchanges for products that arrive damaged or defective. Once a fragrance has left our care, we cannot guarantee how it has been handled or stored, and therefore cannot responsibly restock it for another customer.

We understand that fragrance is deeply personal, and what smells beautiful to one person may not be quite right for another. For this reason, we are unable to accept returns based on personal scent preferences. If you're discovering Wild Coast for the first time, we encourage you to begin with one of our Discovery Sets, a lovely way to explore our fragrances before choosing a full-sized bottle.

If your order arrives damaged or defective, please reach out to us at wildcoastperfumery@gmail.com, and we will be happy to help arrange a replacement or appropriate resolution. We are a small team, but we do our very best to respond to every inquiry as promptly as possible.

Your rights under applicable consumer protection laws remain unaffected.

Shipping Rates

We are fortunate to call Vancouver Island home, although shipping from our little corner of the world can sometimes be costly.

To keep shipping as accessible as possible, we offer flat rates that cover only a portion of our average shipping costs. We happily absorb the difference so that our fragrances can make their way to you a little more affordably.

Our flat-rate shipping fees are: