It is our policy to accept returns for defective or damaged products only. Personal taste in fragrance is a subjective thing, therefore we cannot accept returns for products based on a dislike of the scent. We always suggest you start with one of our Discovery Sets to sample the scents before purchasing a full size bottle.
If your product arrived defective or damaged, we will gladly exchange it for a new one - please email firstname.lastname@example.org. we have a small team and might be busy but we promise to get back to you as soon as possible.
We charge a flat rate of $16.95 for shipping (British Columbia $14.95), this is because we are located in a rural location and our average cost to ship a package is about $24. We lose on every package that we send, but don't expect our customers to cover the whole cost since it can sometimes be quite pricey. Thank you for your understanding!
If you would like to pick up your package in person instead of having it shipped, please send us an email at email@example.com and we will refund the shipping cost for you!